| ID | 42542 |
| Item | Sr Officer / Manager - Temenos Core Banking Support |
| Description |
Nair Systems is currently looking for Sr Officer / Manager - Temenos Core Banking Support for our UAE operations
Mandatory Key Technical expertise
In depth knowledge on technical components of Temenos Product & surrounding systems like below.
Key Technical expertise – In depth Knowledge in the below Modules
Lending (LD), Mortgages, Past Dues
General Ledger of Temenos
Accounts (AC and AA Accounts), AA Modules in Lending and Deposits. Understanding of various AA activities, key parameters in AA & ability to do a performance finetuning, Archival of AA Tables. Ability to design AA Products independently.
Payments from FT, Standing orders, ISO Messages, Teller Module.
TAFJ & TAFC Framework with working knowledge in MQ, TOCFEE, Browser Set-up.
IRIS, Complex Integration developments, Integration Framework to third party Middleware, Knowledge on integration with REST Messages.
Data Streaming concepts using IF module.
Islamic Banking Knowledge
• Writing Complex Programmes for the Service Jobs using Multi-threading, COB Jobs, Interface development using OFS. Should have very good knowledge to design Version screens, enquiries, Advice and writing programme.
• Should have working knowledge to debug complex production issues, Performance finetuning at application, database and Web layer (IBM WAS, Jboss)
• Provide L2/L3 support and incident resolution for T24 issues coming from development, change requests.
Key responsibilities
1. Production application support (Temenos Core)
• Provide L2/L3 production support for Temenos Core Banking.
• Handle business user incidents related to:
• customer and account processing
• deposits and lending products
• transactions, payments and transfers
• fees, charges and profit / interest processing.
• General Ledger, Mismatch resolution etc
• Act as the primary application contact for all Temenos production issues.
2. Incident ownership and service restoration
• Own production incidents end-to-end:
• triage and impact assessment
• functional and technical analysis
• coordination of recovery actions
• communication to business and IT stakeholders.
• Ensure timely restoration of services in line with Bank’s SLAs.
3. Root Cause Analysis and problem management
• Perform detailed Root Cause Analysis (RCA) for major and recurring incidents.
• Identify root cause across:
• product and parameter configuration
• data conditions
• routines and custom developments
• interface behaviour.
• Propose permanent fixes and preventive actions in coordination with internal teams.
• Log and manage defects with:
• internal development teams
• Temenos vendor support.
• Support defect reproduction, data preparation and validation of fixes in production-like controlled scenarios.
• Participate in deployment and post-fix verification activities.
4. Analysis of routines and complex processing
• Analyse standard and customised Temenos routines and processing logic.
• Investigate:
• Validation failures
• Unexpected product behaviour
• complex transaction and posting scenarios.
• Managing the Volumes in application
• Work closely with development teams to explain business flows and expected behaviour.
5. Production operational and admin-type activities
• Perform application operations activities, including:
• application and service health checks
• controlled restarts of Temenos and related components (as per runbooks)
• monitoring of batch and operational processes.
• Support EOD / batch processing and resolve application-level failures.
6. Collaboration with internal technical teams
• Work closely with:
• database team (data investigation, performance and data correction activities)
• development team (routine and code analysis)
• integration and middleware teams
• infrastructure and platform teams.
• Act as the Temenos application SME during major incidents and production outages.
7. Vendor coordination
• Raise and manage support cases with the Temenos vendor in the Portal.
• Provide functional scenarios, logs and data evidence.
• Track fixes, patches and known issues relevant to the bank’s implementation.
Terms and conditions
Joining time frame: Immediate
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystems.com
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| Category | Jobs |
| Price | 0.0000 |
| Type | |
| Date & Time | 8/6/2026 1:33:27 PM |
| User | sreejithmr |
| Website | |